Shipping & Returns
Shipping Policy
At One Stop Safety, we are committed to delivering your order quickly and reliably across Australia.
Order Processing
- In-stock items are dispatched within 1–2 business days (excluding weekends and public holidays).
- Custom or made-to-order items may have longer processing times. Estimated timeframes will be provided at the time of purchase or upon enquiry.
Once your order has been dispatched, you will receive tracking details via email.
Shipping Rates & Delivery Times
- We offer a flat rate shipping fee for standard orders.
- Bulky or oversized items may incur additional shipping charges. These will be quoted based on item size, quantity, and delivery location.
Estimated delivery timeframes:
- Metro areas: 3–5 business days
- Regional & remote areas: Delivery times may vary and can take longer depending on location
Please note that delivery timeframes are estimates only and may be affected by carrier delays or external factors.
Shipping Coverage
We ship Australia-wide using a range of trusted carriers selected based on your location to ensure efficient delivery.
Returns & Exchanges Policy
We want you to feel confident in your purchase. If something isn't right, we're here to help.
Change of Mind Returns
We accept returns within 14 days of delivery, provided that:
- Items are unused
- Items are in original packaging
- Proof of purchase is provided
For approved change-of-mind returns:
- A store credit will be issued
- Return shipping costs to be covered by the buyer
Faulty or Damaged Items
If your order arrives faulty or damaged, please contact us as soon as possible.
In accordance with Australian Consumer Law, you are entitled to a replacement, repair, or refund where a product is faulty or not as described.
- Refunds for faulty items will be processed to the original payment method
- We may request photos or additional information to assess the issue
Non-Returnable Items
The following items are not eligible for return:
- Used items
- Items not in original packaging
- Clearance or final sale items
How to Initiate a Return
To request a return, please contact our team with your order details:
Email: operations@onestopsafety.com.au
Phone: 1300 663 777
Please include your order number and reason for return so we can assist you as quickly as possible.
Contact Us
If you have any questions about shipping, returns, or your order, please reach out to our team:
Email: operations@onestopsafety.com.au
Phone: 1300 663 777
